Help
Help center
How the cleaner works, what each plan includes, and what to do when a file will not behave.
Account & security
- Deleting your account
How to permanently delete your GridRinse account from the Account page, and exactly what is deleted, cancelled and kept.
- Team members and roles
Invite teammates on the Business plan, understand the owner, admin and member roles, and what happens when your team has more members than seats.
Getting help
- Getting help
Where to find answers about GridRinse, how to ask the support assistant, how to open a ticket, and which requests are handled by a person.
Getting started
- Cleaning steps explained
What each of the 12 GridRinse cleaning steps does to your data, and the options you can set for each one.
- Getting started with GridRinse
Clean your first CSV or Excel file in three steps: load it, choose cleaning steps, check the preview and download. No account needed.
- Saving and reusing workflows
Save your cleaning steps as a workflow in this browser, as a JSON file, or in your account on Pro and Business, and apply it to next month's file.
- Supported file formats and size limits
Which files GridRinse can open and export, how CSV and Excel files are read, and the file size, row and batch limits on each plan.
Plans & billing
- Billing, plan changes and cancellation
How to upgrade, switch plans, update your card, see invoices and cancel from Account, Billing, and how refund requests are handled.
- Plans and limits
GridRinse has three plans: Free ($0), Pro ($12 per month) and Business ($29 per month). Here are the exact limits and features of each.
Privacy & data
- Security and privacy: what is stored and what is not
Your files are cleaned in your browser and never uploaded. Here is what GridRinse stores for accounts, what stays on your device, and how it is protected.
Troubleshooting
- Troubleshooting common problems
Fixes for files that will not open, broken accents, wrong dates, large or slow files, missing verification emails and login problems.
Can't find it? Ask the assistant or contact a person.