Paid plans are billed monthly in US dollars through Stripe. GridRinse never sees your card number. Everything is managed from Account → Billing. Only the workspace owner can change the plan; other team members see "Only the workspace owner can change the plan."
Upgrading
- Sign in and open Account → Billing, or choose a plan on the pricing page.
- Click Upgrade to Pro ($12/mo) or Upgrade to Business ($29/mo).
- You are taken to Stripe's secure checkout page to pay.
- Back on the billing page, the new plan appears as soon as Stripe confirms the payment, usually within seconds. Reload the page if it has not changed yet.
If you leave checkout without paying, you see "Checkout was canceled. Nothing was charged."
If the billing page says payments are not switched on for this site yet, you can use everything on the Free plan and nothing will be charged.
Switching plans, card and invoices
When you already have a subscription, the billing page shows Switch to … buttons and Manage billing (card, invoices, cancel). Both open the Stripe billing portal, where you can:
- switch between Pro and Business
- update your card
- see and download invoices
- cancel your subscription
Plan changes take effect immediately and Stripe prorates the difference.
Cancelling
- Open Account → Billing.
- Click Manage billing (card, invoices, cancel) and cancel in the Stripe portal.
Your plan stays active until the end of the period you already paid for. The billing page shows the date it ends. After that your workspace moves to the Free plan. Nothing is deleted: account workflows above the Free limit are kept read-only, so you can still apply, export or delete them.
If a payment fails
The billing page shows "Your last payment failed" and asks you to update your card in Manage billing. It also tells you either the date until which your plan stays active, or that your workspace is on the Free plan until the payment succeeds.
Refunds
Refunds are not automatic. Refund requests are handled by a person, case by case. To ask for one, open a support ticket with the email address of your account and the reason. We cannot promise a particular outcome before the request has been reviewed.
Deleting your account cancels the subscription of workspaces you own alone immediately, with no further charges, but the current period is not refunded automatically. See Deleting your account.
Questions
For anything else about a charge or an invoice, see Getting help.