Start with the help center and guides
- The help center explains how the cleaner, workflows, plans, billing and accounts work.
- The guides go deeper into common data problems: fixing Excel dates, removing duplicates, currency and number formats, merging exports, CSV encoding in Excel, and cleaning a folder of exports every month.
- The pricing page lists the current plans, limits and billing questions.
- The privacy page explains what is and is not stored.
Ask the support assistant
Go to support and ask your question in plain words. The assistant answers from the articles in this help center. It can explain how a feature works, what a message means and which plan fits your files.
The assistant cannot see your files (they never leave your browser), and it cannot change your account, your plan or your billing.
Open a ticket
If the assistant cannot help, or your request needs a person, open a ticket from support. You can follow your tickets at /support/tickets.
To get a faster answer, include:
- the email address of your account (if you have one) and your plan
- what you were trying to do and the exact message you saw
- your browser and operating system
- the file type and roughly how large it is (rows and columns)
Please do not paste sensitive spreadsheet contents into a ticket. Describe the problem or use a small made-up example instead.
What a person handles
These requests always go to a person through a ticket:
- Refunds: decided case by case. There is no automatic refund.
- Billing disputes and questions about a specific charge.
- Security reports, if you think you have found a vulnerability or see activity on your account you do not recognise.
- Legal questions.
- Data requests about the account data we store.
Many things you can do yourself right away:
- change your plan, card or cancel at Account → Billing (owner only)
- manage teammates at Account → Team
- change your password, sign out devices or delete your account at Account
- reset a forgotten password at Forgot password